Customer Experience Book
For Strategic Planning and Measuring Impact and Performance Indicators
For Strategic Planning and Measuring Impact and Performance Indicators
Customer Experience explores strategic planning, impact and performance measurement indicators in customer service, contact centers, and satisfaction assessment.
The book is designed for professionals, leaders, and new graduates interested in working in customer service, contact centers, and customer experience fields.
Customer Service.
Contact Centers.
Satisfaction Measurement.
Strategic Planning and Impact & Performance Indicators.
This book serves as a practical guide for customer service and contact center operations and satisfaction measurement. It includes over 100 infographics, mind maps, charts, and templates across more than 350 pages.
